---
title: CBT Campus/Xpress Warranty
---

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## Warranty Information

CBT Campus’ VILT Certification Guarantee  
CBT Campus training is covered by a one-year certification warranty. In the event that you do  
not obtain your certification by the end of this instructor-led course\*, you may attend a future  
class as many times as you like within one year of purchase date. Students must attend the full  
training session. Only actual instructor-led certification classes are covered by the CBT Campus  
Certification Guarantee. Meals, on site test vouchers, hotel accommodations and travel  
expenses are not covered should you return for a future class. No other warranties apply. The  
IT/Business Library\*\* is covered by a 30-day performance warranty. No other warranties or  
certification guarantees apply.  
\*CISSP exams are not included with our training class. Students must fax or e-mail us their test  
results within the time frame stated above.

CBT Campus’ VILT Class Refund/Cancellation Policy  
Classes must be booked and full payment received no later than 21 (twenty-one) days prior to  
the class start date. The amount of tuition refunded to you is based on the date of your  
cancellation request. Cancellation requests received 45 (forty-five) or more days prior to the  
class start date will receive a 100% refund minus a $250 administration fee; cancellation  
requests received 44 (forty-four) to 30 (thirty) days prior to the class start date will receive a  
70% refund minus a $250 administration fee; cancellation requests received 29 (twenty-nine) to  
15 (fifteen) days prior to the class start date will receive a 50% refund minus a $250  
administration fee. Refunds are not given for cancellation requests received within 14  
(fourteen) days of the class start date. No other refund/cancellation policies apply.  
All requests for cancellation or refunds must be submitted in writing to CBT Campus. For  
cancellation requests forms, please call customer service at 1-727-724-8994.  
Students must attend the instructor-led course no later than 1 year from their purchase date.  
CBT Campus reserves the right to re-schedule training classes in the event of natural disasters,  
Acts of God, labor disputes, equipment failure. Students will be duly notified.  
\*\*IT/Business Library available with Diamond Level packages only.

NO OTHER WARRANTIES OR CERTIFICATION GUARANTEES APPLY BEYOND THE ABOVE  
GUARANTEES, THERE ARE NO RETURNS/CANCELLATIONS.

SMS Terms of Service: By opting into SMS from a web form or other medium, you are agreeing to receive SMS  
messages from CBT Xpress/CBT Campus. This includes SMS messages for Account Notifications,

Customer Care Notifications, Marketing and Conversations. Message frequency varies. Message  
and data rates may apply. SMS consent is not shared with third parties. See privacy policy  
at www.cbtxpress.com/aboutus/privacy.asp. Message Help for help. Reply STOP to any  
message to opt out.

[Facebook](https://www.facebook.com/cbtcampus/)

1-727-724-8994

CBT Campus, 2026